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Salesforce has the potential to unlock your Customer Service / Success organisation's potential.

However, many companies struggle to fully leverage it.

34% increase in customer service agents productivity

29% faster insights leading to

29% increase in Sales productivity 

78% of organisations will be using AI-powered automation to relieve employees of day-to-day processes.

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Salesforce Excellence Audit

We provide a comprehensive audit to help you identify where to focus your efforts to quickly increase your Salesforce ROI as well as your Service organisation efficiency and impact on company growth.

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Leverage the full power of your licences

We evaluate your existing Salesforce license usage and pinpoint unused features to ensure that your CRM truly empowers service users, enhancing their productivity and streamlining their daily tasks.

Leverage the full power of you CRM data

We examine your current CRM data utilization to identify opportunities for enhancing your service team's ability to make smarter and quicker decisions, manage and resolve cases faster as ell as  better prioritising actions to increase customer satisfaction.

Optimise your service operations

We evaluate your existing service and CSM processes and approaches in order to identify enhancements and automation opportunities, aiming to decrease cases resolution time, boost customer adoption and usage, as well as improve retention and upsell possibilities.

Unlock Salesforce's power for your business

We identify the most relevant Salesforce features in you specific business context, to help you grow leveraging the cutting edge capabilities of the #1 CRM, including advanced AI features for Service (Einstein).

Service Excellence Dashboards  

We offer dashboards that transform your CRM data into a critical lever to enable your team to make smarter and quicker decisions. Our purpose built and actionable data visualisations lead to improved case management, greater customer adoption and usage, ultimately resulting in increased customer retention and the generation of upsell opportunities.

Service Desk Cockpit

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  • Monitor performances such as the number of open tickets, closed tickets, resolution time, criticality, etc.

  • Enhance best practices and prioritize coaching efforts to optimize the efficiency of support agents.

  • Enhance customer experience and satisfaction to increase renewals and upselling.

Customer Success Cockpit

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  • Segment customer base by success level.

  • Increase product adoption and usage through targeted customer support programs.

  • Anticipate churn risks and reduce and increase contract renewals.

  • Foster customer growth and identify upselling opportunities to maximise customer lifetime value.

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